FAQ

Q: Are pet toys safe?
A: All toys are hand-tested by us using non-toxic materials, safe for chewing and play.

Q: What if pet clothes don’t fit?
A: Check size charts with measuring guides on product pages. 

Q: How long is delivery time?
A: CN warehouse orders arrive in 2-5 days. China to US shipping takes 7-15 days with tracking.

Q: Can I return defective items?
A: Get a refund/replacement within 60 days.

Q: Why separate shipping fees?
A: To ensure price transparency. Your fee covers actual logistics costs.

Q: Do smart devices need an app?
A: Most work out of the box. Some require free apps (clearly noted on product pages).

Q: Are bowls/beds machine-washable?
A: Check cleaning instructions on product pages. Wipe electronic parts with a damp cloth.

Q: Why same price in China/US?
A: We keep global pricing consistent—only shipping fees vary by location.

Q: Can I return if my pet dislikes it?
A: Non-defective items can’t be returned, but contact us for usage tips or alternatives.